Sales and Service Associate

24 Hour Fitness • Mission Viejo, CA

3d

About The Position

The Sales and Service Associate welcomes new members and guides them as they begin their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience.

The associate helps members and guests feel welcomed, informed, and included; supports new-member onboarding; answers questions and resolves concerns; and connects people with appropriate resources. The role also helps maintain a clean, well-maintained, and safe gym environment. Full-time availability across weekdays, weekends, and holidays is required. Minimum travel may be required for training and lead generation. Eligible team members may participate in fitness sales and membership sales commission plans.

Requirements

• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and a desire to deliver exceptional member experiences.
• Have at least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Have full-time availability across weekdays, weekends, and holidays.
• Be able to travel minimally for training and lead generation, as required.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience to all guests and members, and help them identify appropriate next steps toward their fitness goals.
• Support new-member onboarding and connect members with fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with company match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups and opportunities to participate in community events in person and virtually
• Eligibility to participate in fitness sales and membership sales commission plans

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed