Sales and Service Associate

24 Hour Fitness • Anaheim, CA

5h

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

Associates build relationships with members, answer questions, resolve concerns, connect members and guests with appropriate resources, and help maintain a clean, well-maintained, and safe gym. They provide a welcoming, informative, and inclusive sales and service experience and support new-member onboarding by greeting and checking in visitors and connecting members with fitness offerings.

At locations with a Kids’ Club, associates may be assigned childcare and supervision responsibilities, including managing entry and exit, checking children in and out, contacting parents when needed, administering first aid, and cleaning and disinfecting the space. Associates may need to page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns. California associates who work in a Kids’ Club must maintain confirmed TrustLine registration.

The role requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members are eligible for the company’s Fitness Sales and Membership Sales Commission Plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Consistently strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Have flexible availability across weekdays, weekends, and holidays.
• Minimum travel may be required for training purposes and lead generation.
• For California locations with a Kids’ Club, successfully complete and maintain TrustLine registration to work in the Kids’ Club when children are present.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience to guests and members.
• Support new-member onboarding by greeting and checking in members and connecting them with fitness offerings.
• At locations with a Kids’ Club, care for and supervise children as assigned; manage entry and exit and check-in/check-out; notify or page parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, communicate directly with parents about discipline concerns and promptly alert them when a child needs a diaper change or restroom assistance.
• At California locations with a Kids’ Club, provide fingerprints, register with TrustLine, provide confirmation of registration, and remain registered throughout employment.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with matching for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed