Sales and Service Associate

24 Hour Fitness • Houston, TX

19h

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. Associates combine a passion for fitness and strong interpersonal skills to create positive, motivating, and results-driven member experiences.

Associates greet and check in members and guests, answer questions, resolve concerns, connect people with appropriate resources, support new-member onboarding, and help maintain a clean, safe, well-maintained gym. At locations with a Kids’ Club, associates may also be assigned childcare and supervision duties. The position requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Maintain flexible availability across weekdays, weekends, and holidays.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience at locations with a Kids’ Club.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe.
• Deliver a welcoming, informative, inclusive sales and service experience that encourages guests and members to take appropriate next steps toward their fitness goals.
• Support new-member onboarding and connection to fitness offerings through friendly greetings, check-ins, and prompt attention to members’ needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate discipline concerns directly to parents.
• At California locations with a Kids’ Club, maintain confirmed TrustLine registration throughout employment before working in the Kids’ Club when children are present.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with company match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed