Sales and Service Associate

24 Hour Fitness • El Cajon, CA

1d

About The Position

The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. The associate combines a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven experience.

The associate serves as a welcoming first point of contact, supports member onboarding and connection to fitness offerings, answers questions, resolves concerns, and connects members and guests with appropriate resources. The role also helps maintain a clean, well-maintained, and safe gym environment. Full-time availability is required, with flexibility across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation.

Requirements

• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Have at least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Have full-time availability with flexibility across weekdays, weekends, and holidays.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Provide guests and members with an outstanding sales and service experience that is welcoming, informative, and inclusive, and encourage appropriate next steps toward their fitness goals.
• Support new member onboarding and help members connect with the club’s fitness offerings.
• Greet and check in members promptly and attend to their needs.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups and opportunities to participate in community events in person and virtually
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed