Sales and Service Associate

24 Hour Fitness USA • Mission Viejo, CA

3d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

The associate greets and checks in members and guests, answers questions, resolves concerns, and connects them with appropriate resources. The role supports new-member onboarding, helps members connect with fitness offerings, delivers a welcoming and inclusive sales and service experience, and helps keep the gym clean, well-maintained, and safe.

Requirements

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Demonstrate a strong service mentality and desire to deliver exceptional member experiences.
• Have flexible availability across weekdays, weekends, and holidays.
• Minimum travel may be required for training and lead generation.

Responsibilities

• Build first-name relationships with members; answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help maintain a clean, well-maintained, and safe gym for members and guests.
• Deliver a welcoming, informative, and inclusive sales and service experience to guests and members, and help them take appropriate next steps toward their fitness goals.
• Support new-member onboarding and help members connect with the club’s fitness offerings.
• Greet and check in members and guests, and promptly attend to their needs.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups and opportunities to participate in in-person and virtual community events
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed