Sales and Service Associate

24 Hour Fitness • Spring, TX

10h

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience.

The position provides a welcoming and informative experience to members and guests, supports new-member onboarding, and helps members connect with the club’s fitness offerings. Full-time availability across weekdays, weekends, and holidays is required. Minimum travel may be required for training and lead generation. Team members in this role are eligible to participate in the company’s Fitness Sales and Membership Sales Commission Plans.

Requirements

• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Be available full-time across weekdays, weekends, and holidays.
• Minimum travel may be required for training and lead generation.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding, inclusive sales and service experience and help guests and members take appropriate next steps toward their fitness goals.
• Support new-member onboarding and connection to fitness offerings through friendly greetings, check-ins, and prompt attention to needs.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups with opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed