Sales and Service Associate I (Teller I)
About The Position
The Sales and Service Associate I assists customers with financial transactions, including handling cash and other negotiable instruments, and provides friendly, professional, and accurate sales and service to customers and employees. The role processes deposits, withdrawals, loan payments, monetary instruments, and account transfers; maintains customer accounts and records; and balances and reconciles the cash drawer. The associate cross-sells bank products and services, works toward sales goals with emphasis on consumer lending, and follows applicable banking regulations, policies, and security procedures. The position is based in Bartlett, Tennessee, and works in a friendly, compatible team atmosphere.
Requirements
- Twelve months of banking or related experience.
- High school education or equivalent.
- Computer skills.
- Attention to detail when handling numbers, names, products, and services.
- Ability to communicate with customers, vendors, and others to provide or obtain information and assistance.
- Ability to occasionally move around the office to access file cabinets and office machinery.
- Ability to lift up to 50 pounds.
Responsibilities
- Provide friendly, professional, and accurate customer service and support.
- Receive and process customer withdrawals, deposits, loan payments, and other financial transactions.
- Sell monetary instruments and transfer funds between customer accounts as directed.
- Welcome customers, provide routine information about services, and direct customers to the appropriate department for specialized assistance.
- Cross-sell bank products and services and work toward sales goals, including branch goals and consumer lending goals.
- Post transactions to customer accounts and maintain customer records in accordance with applicable regulations, including Reg CC and BSA requirements.
- Maintain and balance the cash drawer and reconcile discrepancies.
- Follow bank financial and security regulations, policies, and procedures to help prevent losses.
- Maintain the confidentiality of information and comply with applicable state and federal regulations.
- Complete assigned training within the allotted time and maintain appropriate attendance and punctuality.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
