Sales and Service Advisor

Sun Auto Tire and Service•North Platte, NE

5d•Onsite

About The Position

The Sales and Service Advisor is an important customer contact at a Sun Auto Tire & Service shop. The advisor greets customers, listens to vehicle concerns, recommends appropriate services, and guides customers from check-in through checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive service environment. No technician experience is required; paid training is provided on products, services, and tools. The advisor reviews vehicle history, Digital Vehicle Inspection results, and technician findings; explains service, repair, tire, warranty, and financing options; and prepares estimates, work orders, and invoices using the point-of-sale system. The advisor keeps customers informed about service status, timing, and cost, coordinates with technicians and store leadership, schedules appointments, checks parts availability, completes checkout procedures, and follows up after service. The position also helps maintain a clean, safe, customer-ready store and follows safety procedures and company policies. The role is based in North Platte, Nebraska, in an automotive shop and retail service environment. The schedule is flexible and may include weekends as needed. The position offers opportunities for advancement to Assistant Store Manager, Store Manager, and other field leadership roles.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to clearly explain service recommendations, estimates, timelines, warranties, and declined work.
Ability to manage competing priorities in a fast-paced environment.
Valid driver's license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend suitable products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
Keep customers updated throughout the day on service status, timing, and cost.
Work with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help keep the store clean, safe, and customer-ready, and follow safety procedures and required personal protective equipment requirements.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.