Sales and Service Advisor

Sun Auto Tire and Service • North Platte, NE

6d • $45,000 - $65,000 • Onsite

About The Position

The Sales and Service Advisor is an important customer contact at T.O. Hass, part of the Sun Auto Network. The advisor greets customers, listens to their vehicle concerns, recommends appropriate services, and guides them through a smooth and trustworthy experience from check-in to checkout. The role is suited to someone who enjoys customer service, sales, and problem-solving in a fast-paced environment. Technician experience is not required; training is provided on products, services, and tools that support customers and the store team.

The position is based in North Platte, Nebraska, and is full-time. Compensation is $45,000–$65,000 per year. Sun Auto offers paid training and hands-on development, employee benefits, paid time off, discounts, and opportunities for career advancement, including growth toward assistant store manager, store manager, and other field leadership roles.

The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. The position has physical requirements including extended standing and walking, regular bending and kneeling, and lifting or moving items. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
• Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly.
• Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers informed about service status, timing, and costs.
• Work with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
• Work a flexible schedule, including weekends as needed, and uphold company values and policies.

Benefits

• Competitive pay with bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed