Sales and Service Advisor
About The Position
The Sales and Service Advisor is a key customer contact at the shop, guiding customers from check-in through checkout. The advisor greets customers, listens to their vehicle concerns, reviews vehicle history, Digital Vehicle Inspection results, and technician findings, and recommends suitable products and services. They explain repair and maintenance options, estimates, timelines, warranties, and financing so customers can make informed decisions. The role does not require being a technician; paid training is provided on products, services, and customer-support tools. The advisor prepares estimates, work orders, and invoices; keeps customers informed about service progress, timing, and costs; and coordinates with technicians and store leadership to keep work moving. Additional duties include scheduling appointments, verifying parts availability, completing checkout procedures, conducting post-service follow-up, and helping maintain a clean, safe, customer-ready store. The role offers opportunities to develop customer care, sales, and workflow skills, with potential advancement to Assistant Store Manager, Store Manager, and other field leadership roles.
Requirements
- Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
- Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
- Valid driver's license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be at least 18 years old.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
- Explain maintenance, repair, tire, warranty, and financing options clearly.
- Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
- Keep customers updated on service status, timing, and cost.
- Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments and verify parts availability.
- Follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to confirm satisfaction and encourage return visits.
- Help keep the store clean, safe, and customer-ready, and follow safety procedures and required PPE practices.
- Work a flexible schedule, including weekends as needed, and follow company policies and core values.
Benefits
- Competitive pay with bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
