Sales and Service Advisor
About The Position
The Sales and Service Advisor is a key customer connection at the shop, helping customers make informed decisions about their vehicles and guiding them through a trustworthy service experience from check-in to checkout. The role involves listening to customer concerns, recommending appropriate products and services, explaining options, and coordinating with technicians and store leadership to keep repairs on track. Paid training is provided on the company’s products, services, and customer and store tools; prior technician experience is not required. The position is based in an automotive shop and retail service environment in North Platte, Nebraska. It offers full-time employment with a stated pay range of $45,000–$65,000 per year. The schedule is flexible and may include weekends as needed. The role can provide a path toward Assistant Store Manager, Store Manager, and other field leadership positions.
Requirements
- Customer-focused, organized, and comfortable with sales conversations.
- Able to learn automotive products and services and manage multiple priorities while remaining professional and helpful.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
- Ability to manage competing priorities in a fast-paced environment.
- Valid driver’s license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be at least 18 years old.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
- Explain maintenance, repair, tire, warranty, and financing options clearly.
- Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
- Keep customers informed about service status, timing, and costs.
- Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to check customer satisfaction and encourage return visits.
- Help keep the store clean, safe, and customer-ready; follow safety procedures and use required PPE.
- Work a flexible schedule, including weekends as needed, and follow company values and policies.
Benefits
- Competitive pay, including bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
