Sales and Rental Coordinator

United Access • Lenexa, KS

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About The Position

United Access is seeking an organized, tech-savvy, customer-focused Sales Administrator / Rental Coordinator to support customers, coordinate rental vehicles, assist with sales activities, and keep daily operations running smoothly. The position has a designated home store and supports phone and rental operations at both the Lenexa and Kansas City locations as needed. The coordinator is often the first person customers meet or speak with and helps provide a welcoming, compassionate customer experience.

Requirements

• High school diploma or GED.
• Valid driver's license.
• At least 3 years of customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience working with CRM systems and customer records.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong attention to detail and organizational skills.

Nice To Haves

• Experience in a medical office, dealership, or service environment.
• Proficiency in Microsoft Word and Excel.
• Cash handling and accounting reconciliation experience.
• Inventory management experience.
• Bilingual skills.

Responsibilities

• Welcome customers and create a positive first impression.
• Manage incoming calls and customer inquiries for the Lenexa and Kansas City locations, providing timely, professional service.
• Route calls, coordinate communications, and provide administrative support across both locations.
• Build and maintain customer relationships and accurate customer records.
• Process paperwork, payments, invoices, and daily transactions.
• Handle cash, reconciliations, and record keeping.
• Coordinate rental fleet availability, scheduling, and utilization for both locations.
• Work with team members to ensure rental vehicles are prepared, assigned, and available for customers.
• Prepare rental agreements, collect payments, process returns, and close rental transactions.
• Occasionally deliver rental vehicles and clean and prepare rental vans for rent.
• Provide administrative and customer-facing support to sales staff.
• Assist customers with mobility equipment, scooter, and wheelchair lift inquiries.
• Conduct customer follow-up and outreach.
• Support a seamless customer experience throughout the sales process.
• Coordinate operations between the Lenexa and Kansas City locations to maintain efficient rental and customer service processes.
• Process vehicle titles, registrations, warranties, and DMV-related documentation.
• Register warranties for mobility equipment installations.
• Manage customer files and documentation.
• Assist with inventory tracking, ordering, special projects, and other administrative duties as needed.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Paid holidays.
• Career growth opportunities.
• Supportive team environment.
• Meaningful, mission-driven work.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED