Sales and Move-In Coordinator

CARROLL LUTHERAN VILLAGE INC•Westminster, MD

31d•$22 - $27•Onsite

About The Position

Carroll Lutheran Village is seeking a full-time Sales and Move-In Coordinator to support its Sales team. The position is scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m., with occasional evening hours for special events and community programs. The coordinator creates a smooth experience for prospective and incoming residents by coordinating move-ins, supporting sales and marketing initiatives, and providing customer service to residents, families, visitors, and prospective community members. The role coordinates residence finish selections with depositors and works with Facilities to prepare residences for occupancy. It also supports sales office operations, marketing activities, special events, resident ambassador efforts, reporting, and administrative processes. The coordinator collaborates across departments to help ensure apartment turnovers, move-outs, renovations, and custom upgrades are completed on time.

Requirements

High school diploma or equivalent.
At least 2 years of related administrative experience in a sales office or similar environment.
Demonstrated discretion, professionalism, and sound judgment when handling sensitive and confidential matters.
Excellent interpersonal, written, and verbal communication skills, including the ability to interact effectively and tactfully with residents, staff, families, external vendors or authorities, and the public.
Strong attention to detail in writing, proofreading, prioritizing, and meeting deadlines in a fast-paced environment.
Ability to work independently and collaboratively in a team, with a cooperative, respectful, and compassionate approach to colleagues and resident care.
Skill in using standard office equipment and technology.
Ability to maintain professionalism, composure, and a positive attitude in challenging situations.
Physical ability to move throughout the workday and lift items up to 10 pounds using safe handling practices.
May need to assist with resident evacuation during emergency situations.
Compliance with organizational health and safety requirements, including vaccination policies or valid exemptions.

Nice To Haves

College coursework.
Aline CRM experience.

Responsibilities

Meet with depositors to arrange residence finish selections and coordinate with Facilities to support timely preparation for move-in.
Coordinate move-in processes, including application processing, approvals, paperwork, key distribution, and resident orientation.
Manage incoming calls, telephone messages, and correspondence for the sales team.
Distribute leads to counselors and maintain databases, move-in, occupancy, and inventory lists.
Provide hospitality to prospective residents and visitors.
Assist residents and staff with inquiries and referrals to related services, such as estate sales, real estate, and movers.
Maintain detailed CRM activity records, including inventory, move-ins, move-outs, and internal transfers.
Participate in planning and coordinating marketing efforts, including lead-based mailing list management, special events, and educational seminars.
Assist in coordinating the Resident Ambassador Program to support marketing initiatives.
Help prepare sales and marketing reports and assist with budget tracking, payroll paperwork, and accounts payable.
Assemble sales collateral and presentation and event materials; maintain sales material inventory and arrange reprints, coordinating significant updates with LSMMD Marketing.
Maintain office operations, including supply inventory, equipment, and facility services.
Collaborate with Facilities and other departments to coordinate apartment turnovers and confirm readiness for occupancy and timely completion of move-outs, renovations, and custom upgrades.
Perform additional duties as assigned.