Sales and Move-In Coordinator

CARROLL LUTHERAN VILLAGE INC•Westminster, MD

31d•$22 - $27•Onsite

About The Position

Carroll Lutheran Village is seeking a full-time Sales and Move-In Coordinator to join its Sales team. The role helps create a seamless experience for prospective and incoming residents by coordinating the move-in process, supporting sales and marketing initiatives, and providing customer service to residents, families, visitors, and prospective community members. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with occasional evening hours for special events and community programs. The coordinator works with depositors to select residence finishes and collaborates with Facilities to ensure residences are ready for occupancy. The role also supports sales office operations, lead and database management, marketing events, reporting, and apartment turnovers.

Requirements

High school diploma or equivalent.
At least 2 years of related administrative experience in a sales office or similar environment.
Demonstrated discretion, professionalism, and sound judgment when handling sensitive and confidential matters.
Excellent interpersonal, written, and verbal communication skills, including the ability to interact effectively and tactfully with residents, staff, families, vendors, authorities, and the public.
Strong attention to detail in writing, proofreading, prioritization, and meeting deadlines in a fast-paced environment.
Ability to work independently and collaboratively with a cooperative, respectful, and compassionate approach.
Skilled in using standard office equipment and technology.
Ability to maintain professionalism, composure, and a positive attitude in challenging situations.
Physical ability to move throughout the workday and lift items up to 10 pounds using safe handling practices.
May need to assist with resident evacuation during emergencies.
Must comply with organizational health and safety requirements, including vaccination policies or valid exemptions.

Nice To Haves

College coursework.
Aline CRM experience.

Responsibilities

Meet with depositors to arrange selection of residence finishes and coordinate with Facilities to ensure timely completion before move-in.
Coordinate the move-in process, including application processing, approvals, paperwork, key distribution, and resident orientation.
Manage incoming calls, telephone messages, and correspondence for the Sales team.
Distribute leads to counselors and maintain databases, move-in, occupancy, and inventory lists.
Provide hospitality to prospective residents and visitors.
Assist residents and staff with inquiries and referrals to related services, such as estate sales, real estate, and movers.
Maintain accurate activity records in the CRM, including inventory, move-ins, move-outs, and internal transfers.
Participate in planning and coordinating marketing efforts, including lead-based mailing lists and special events and educational seminars.
Assist in coordinating the Resident Ambassador Program.
Assist with sales and marketing reports, budget tracking, payroll paperwork, and accounts payable.
Assemble sales collateral and presentation and event materials; maintain sales material inventory and coordinate reprints and significant updates with LSMMD Marketing.
Maintain office operations, including supply inventory, equipment, and facility services.
Collaborate with Facilities and other departments on apartment turnovers, occupancy readiness, move-outs, renovations, and custom upgrades.
Perform additional duties as assigned.