Sales and Design-Outside Sales

Tharp Cabinet Company•Denver, CO

13d•Onsite

About The Position

Tharp Custom Cabinetry is a family-owned company with over 50 years of experience, recognized as the largest custom cabinet manufacturer in Colorado. We are dedicated to creating dream spaces through exceptional customer experiences, focusing on employees, customers, processes, and continuous improvement to deliver the highest quality and shortest lead times. The Design + Sales position is responsible for actively pre-qualifying, pursuing, engaging, and closing sales for cabinets and related products and services. This role requires identifying, qualifying, and selling to contractor, design partner, and retail customer segments. These segments are crucial to the organization and necessitate a comprehensive pre-qualification effort with documented prospect reporting before full sales support is provided. The position requires adherence to a company-defined customer profile and a specific customer base for sales focus. Key activities include developing and closing new business, detailed customer list management, exceptional interpersonal and communication skills, customer interface and management, sales material development and presentation, concept and final design development, budget/price estimate creation, and file management. The role involves daily communication with a diverse group including contractors, design professionals, site personnel, and various Tharp departments such as management, finance, manufacturing, project management, delivery, and installation, requiring professionalism and business acumen.

Requirements

Proficient computer skills including MSOffice, Outlook, Excel, etc.
Ability to learn and use proprietary Custom Software solutions
Excellent customer service, organization, communication, and problem solving skills
Display the ability to manage several activities at once and make decisions as circumstances change
Manage allocated resources such as the Design team, to confirm customer requests have been captured and in drawings and quote
Set and manage customer expectations relating to design, quote, product, and service expectations
Be an advocate for continuous improvement, and tight process adherence to deliver quality
Must work well in a team environment and have the ability to work with others
Ability to read and interpret Construction documents including Plans, specifications and contracts
Participation with a Tharp Project Manager for product and customer development and relationships
High School diploma required
Previous sales, lead generation, lead development, and customer service experience with a proven track record showing success in closing sales and excellent customer communication and service skills are required
Colorado Driver’s license and a driving record that meets Tharp’s Requirements

Nice To Haves

Bachelor’s degree strongly preferred or work experience that is specifically applicable
Experience in cabinet manufacturing, engineering and production

Responsibilities

Develop and close new business with contractors, design partners, and retail customers
Detailed management and maintenance of customer list
Customer interface, management, and maintenance
Sales Material development and presentation
Concept and Final design and drawing development
Budget/Price Estimate development
File creation and management as it pertains to customer development and management
Other duties as may be assigned
Complete customer follow-up post project completion to obtain reviews and confirm customer satisfaction
Create and maintain customer lists including management of customer status and yearly cNPS
Create and present company sales presentations
Complete customer design meetings in any Tharp showroom location
Capture customer needs and develop solutions through asking questions and listening
Communicate market trends and make recommendations on possible product implementation
Develop conceptual drawings and design
Successfully maintain relationships intellectually as well as technologically