Design and Sales Consultant

Hajoca Corporation • New York, NY

2d • Hybrid

About The Position

Hajoca Corporation is a large, privately-held wholesale distributor of plumbing, heating & cooling, and industrial supplies, founded in 1858. The company operates on principles of "Service, Integrity, Reliability" and values relationships of trust and support. Hajoca's success is attributed to its unique business philosophy and talented people. The company functions in a decentralized environment where each location, called a Profit Center (PC), is managed as a small business. These PCs include a warehouse, counter, sales office, and sometimes a showroom, operating under unique trade names with a customized business approach. The Kohler Store in Brooklyn, NY, is seeking a Design & Sales Consultant to join their Showroom team.

Requirements

• 2+ years of experience in plumbing design and sales.
• Knowledge of products sold in the showroom preferred
• Experience working with luxury, high end products and customers.
• Knowledgeable of kitchen and bath design trends.
• Experience with architectural blueprints and have a strong sense of aesthetics.
• Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
• Outstanding customer service and verbal/telephone communications skills.
• Deep product knowledge related to kitchen/bath trends to be able to answer customer questions and identify opportunities to upsell or cross sell.
• Able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.
• Able to build influential relationships and trust with key vendor partners.
• Able to build positive working relationships and inspire teamwork with co-workers.
• Able to plan, organize, and multi-task.
• Able to learn and operate the computer related systems used to process orders.
• Read, write, speak and understand English.
• Able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Responsibilities

• Provide expert product selection assistance and design services to showroom customers both in the showroom and at the customer’s location.
• Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.
• Provide hospitality and warmly welcome each customer.
• Sell and provide in-store and/or in-home design consultations for kitchen and bathrooms.
• Articulate the showroom value proposition to get customer’s attention, engage them, teach them, and show them the value provided.
• Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.
• Build and maintain long-term customer relationships, creating referrals and repeat business.
• Develop and maintain knowledge of product lines and features.
• Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.
• Use sales reports and sales forecasting tools to meet or exceed established sales targets.
• Follow-up on leads and generate new business.
• Enter sales orders and bids, expedite purchases, stay engaged with customers from the beginning to the end of projects.
• Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
• Keep showroom clean, neat, current, stocked, and safely displayed.
• Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Benefits

• Profit-Sharing Program
• Medical coverage (for full-time)
• Dental coverage (for full-time)
• Vision coverage (for full-time)
• Prescription coverage (for full-time)
• Accident coverage (for full-time)
• Hospital Indemnity coverage (for full-time)
• Critical care coverage (for full-time)
• Life insurance (for full-time)
• Long Term Disability (for full-time)
• Pre-tax accounts for healthcare (for full-time)
• Pre-tax accounts for dependent care (for full-time)
• Pre-tax accounts for commuter benefits (for full-time)
• Paid vacation (for full-time)
• Paid holidays (for full-time)
• Paid sick time (for full-time, and PT as required by state law)
• Paid pregnancy leave (for full-time)
• Paid parental leave (for full-time)
• Paid day of community service (for full-time)
• 401(k) (for full-time and part-time)
• Retirement cash account with company contributions (for full-time and part-time)
• Targeted training programs focused on personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed