Davenport - Sales and Customer Service Representative

Naturescape • Bettendorf, IA

2d • Onsite

About The Position

Naturescape is seeking to hire a full-time Sales & Customer Service Representative to provide support at our Davenport, IA branch. This role is ideal for someone looking to be a valued, respected, and long-term member of a close-knit team within a stable, family-owned business. Your day will involve more than just answering the phone; you will make a real impact by responding to customer emails and voicemails with care, offering solutions, identifying sales opportunities for services, and building long-term relationships to help customers create beautiful lawns and landscapes. You will also assist in the daily processing of mail to ensure the branch runs smoothly. During winter months, you will reconnect with customers to prepare them for the upcoming season. This role requires comfortable and confident conversations with customers, including asking for the sale, and you do not need prior experience in sales or customer service to succeed. We are seeking someone with strong communication skills (phone and email), a positive and solution-focused attitude, comfort in talking to customers and asking for sales, computer and typing skills, and the confidence to learn and try new things. Previous experience as an Office Assistant, Receptionist, Customer Service Representative, or Sales Associate may be helpful.

Requirements

• Strong communication skills (phone and email)
• A positive mindset, with a solution-focused attitude
• Comfortable talking to customers and asking for the sale
• Computer and typing skills
• The confidence to try new things and be willing to learn

Nice To Haves

• Previous experience as an Office Assistant
• Previous experience as a Receptionist
• Previous experience as a Customer Service Representative
• Previous experience as a Sales Associate
• Experience in lawn care

Responsibilities

• Checking in on customer emails and voicemails and responding with care, offering solutions.
• Looking for sales opportunities for services to fulfill customers' needs.
• Building long-term relationships with customers.
• Processing small amounts of mail daily to ensure the branch runs smoothly.
• Reconnecting with customers during winter months to ensure they are set up for the season ahead.
• Having real conversations with people and asking for the sale.

Benefits

• Starting at $17+/hr
• Opportunities for weekly incentives
• 401K with 200% company match up to 6% (vested immediately)
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental insurance
• HRA and HSA
• Up to 3 weeks of PTO in the first year of employment
• Paid holidays in the first year of employment
• Employee discounts
• Typical annual raises
• Yearly bonuses
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees