Customer Sales and Service Representative

LDG Industrial • Houston, TX

1d • Onsite

About The Position

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.

Requirements

• Possess excellent customer service skills
• Ability to interact with customers and team-members in a professional manner
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize responsibilities
• Must have excellent communication skills, both oral and written
• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
• Must be able to perform calculations using whole numbers, fractions, and decimals.
• Moderate computer skills including MS Word, Excel, internet, customer portals and email
• Must be able to successfully utilize the company software
• Minimum of 1 year Business to Business Customer Service Experience
• High School Diploma or Equivalent
• Must be 18 years of age or older
• Ability to perform basic math
• Reliable transportation is a must
• Ability to work nights and weekends, as required
• Ability to work overtime, as required
• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)

Nice To Haves

• 1-3 years of customer service experience in industrial distribution
• Previous experience utilizing an ERP system
• Product knowledge in hose, gasket and conveyor systems a plus

Responsibilities

• Must maintain 100% commitment to safety policies and procedures
• Partners with Sales Representatives to provide sales quotes
• Processes incoming inquiries into company sales system
• Quotes customers using working knowledge of product
• Successfully achieves budgeted Branch sales goals
• Assists A/R personnel in creating and establishing new accounts and follows up on collections
• Coordinates with Sales Representatives and Branch management to keep account activities updated
• Monitors delivery date commitments and expedites where appropriate
• Monitors customer specific inventory for sales order fulfillment
• Builds and maintains strong internal and external relationships
• Provides technical/service support to account management, branch management and internal and external customers
• Perform other duties as trained and qualified for

Benefits

• Competitive compensation plan, with a bonus potential
• Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire
• 401k with company match
• Paid vacation, holidays and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED