Wilderness Sales & Conference Service Manager

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

3d•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. This position will be responsible for researching, prospecting, developing, contracting and planning groups for The Broadmoor’s three Wilderness Properties (Cloud Camp, The Ranch at Emerald Valley and The Fly-fishing Camp.) Responsibilities for the Wilderness properties will include qualifying, proposals, site inspections, contracting and all aspects of pre-arrival planning for the group, prior to the turnover to the respective Wilderness Manager. The position will call new prospects to generate future business. This position will also work with existing accounts to maintain good relationships and develop both future business and referrals. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

High school diploma or GED required
Minimum of two years’ experience in hospitality
Minimum of one year in hospitality sales
Experience and comfort presenting to large and small groups including managers, public groups and board of Directors.
Experience and comfort working with Microsoft office Suite (Word, Excel, Outlook) etc.
Any employee driving a Broadmoor vehicle must be 18 years or older
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills

Nice To Haves

Bachelor’s degree preferred
Experience with Delphi preferred
Valid U.S. Driver’s License preferred in order to assist with driving shuttles or transporting guests as needed.

Responsibilities

Research, prospect and develop leads regarding guestroom reservations and logistical requirements of the group and issue a proposal within 4 hours of developing a viable lead.
Sell The Broadmoor’s all-inclusive Wilderness packages at optimum rate to each group as dictated by Sales/Reservations MARs.
To efficiently protect adequate meeting/function space for each group function utilizing the DELPHI computer system while protecting the hotels interest by ensuring the ratio of meeting space to guestrooms is equitable.
Coordinate Site visits focusing on Broadmoor-owned assets including Soaring, Spa, Golf, Tennis/Pickleball, retail, on-site restaurants, team-building and Broadmoor Outfitters.
Have working knowledge of Broadmoor food and beverage menus, policies, procedures and parameters and maximize Resort revenues wherever possible through up selling food and beverage, audio visual, transportation and recreation during the contracting phase.
Generate BEOs and a Group Resume for all Wilderness groups, plan all transportation schedules and use of The Overlook, be at check-in and check-out to ensure a smooth transition.
Direct administrative staff in relation to all hotel policies and procedures. Promote a team environment.
Work with Directors of National Sales to develop the full potential of an account and uncover small groups for Wilderness within existing accounts.
Attend local events and tradeshows as assigned to develop new business opportunities.
Attend all departmental meetings and activities as determined by the Director of Sales.
Adheres to all hotel standards, policies, and procedures