Conference Manager, Conference Services

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

1d•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Conference Team, this person will be responsible for the planning, coordination, and flawless execution of corporate and social events. This role serves as the primary liaison between clients and hotel departments, ensuring all event details are executed to the highest service standards. The Conference Manager oversees logistics from initial planning through post-event follow-up while delivering exceptional guest experiences. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

(3-5) Years previous experience in hotel conference services, catering, or event management is required.
Exceptional verbal and written communication skills for client interaction and internal briefings.
Strong project management skills, with the ability to manage multiple events simultaneously.
Must be able to multi-task and prioritize to meet deadlines and distribution dates.
Proficiency in event management software, such as Delphi FDC and SocialTables.
Leads with honesty and transparency.
Leads by example, embodying Broadmoor service standards comprehensively and consistently.
Values and proactively seeks the input and contributions of others to achieve the best outcomes.
Valid U.S. Driver’s License
Any employee driving a Broadmoor vehicle must be 18 years or older.
Embraces feedback with self-awareness and desire to ensure the team is at its best.
Shows humility to learn and develop from limitations and opportunities to improve.
Actively engaged in ensuring compliance and training within the department.

Nice To Haves

A bachelor’s degree in hospitality management, business, or a related field is preferred.

Responsibilities

Serve as a primary point of contact for conferences, meetings & social events from event contracting through post-event follow-up.
Manage / Supervise all aspects of events, including the room setup, AV, décor placement, catering and guest service.
Work cohesively with the culinary, banquets, front office, and the operational team to deliver a seamless experience.
Drive revenue and exceed goals through upsells in banquets food & beverage to assigned groups.
Forecast food & beverage events for assigned groups.
Provide excellent customer service and manage customer expectations.
Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event.
Maintain budgets, communicating to clients about estimated expenses.
Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, and post-event reports.
Conduct pre-conference meetings and post-event meetings.
Lead Planning Site Visits.
Adheres to all hotel standards, policies, and procedures