Conference Services Manager

Four Seasons Hotels and Resorts•San Francisco, CA

1d•$80,000 - $82,400

About The Position

The Conference Services Manager is responsible for coordinating all requirements for various conference groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.

Requirements

College degree preferably specializing in Events/Hotel Management or equivalent experience is required
Exceptional time management skills to client and hotel deadlines
Forward thinking to exceed the purpose and vision of all assigned programs.
Teamwork is the cornerstone within the division and throughout our engagement with the hotel operation.
Successful candidate must possess legal work authorization in the United States.

Nice To Haves

Previous experience in Catering & Conference Services is preferred

Responsibilities

Coordinates all requirements for various conference groups booked by the Sales team and ensures successful execution of group and client satisfaction
Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event
Supervise the execution of banquet events. Review all function space with Banquet Manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events
Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Catering and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
Assist with all guest inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections.
Assist Conference Services Department as required, particularly during large group movements

Benefits

Market-leading benefits (Medical, Dental, Vision)
401(k) Retirement Plan
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad! Seasonal “Task Force” opportunities are available
Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
… and so much more!