Conference Services Manager
About The Position
Solé Miami is a recently renovated, full-service hotel featuring 222 guestrooms and condos. Here, guests enjoy the popular BALEENkitchen, a bar, beach access and pool service. We are excited to welcome a new Group and Catering Coordinator to our Sunny Isles staff. OUR CULTURE | Individual Distinction, Collective Soul People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. Solé Miami is part of Noble House Hotels & Resorts: a curated collection of 25+ unique hotels around the Americas, distinctly unique in location and soul. A day in the life. The Conference Services Manager serves as the primary liaison between hotel operations and group clients once the sales process is complete. This role is responsible for planning, coordinating, and executing all aspects of group meetings, conferences, and events to ensure seamless delivery and exceptional guest satisfaction. The CSM works closely with hotel departments including Catering, Banquets, Culinary, Front Office, Housekeeping, Audio-Visual, and Accounting to deliver events that meet contractual requirements and exceed client expectations.
Requirements
- Bachelor’s degree in Hospitality Management, Business, or related field preferred.
- Minimum of 2–4 years of experience in conference services, events, catering, or hotel operations.
- Experience working in a full-service hotel or conference center strongly preferred.
- Strong organizational and time-management skills with the ability to manage multiple events simultaneously.
- Exceptional written and verbal communication skills.
- Proven ability to work cross-functionally in a fast-paced environment.
- High level of professionalism, discretion, and guest-service orientation.
- Proficiency in sales and event management systems (e.g., Delphi, Opera, etc...).
Responsibilities
- Act as the primary point of contact for assigned group and conference clients from turnover through event departure.
- Review and understand group contracts, ensuring all details are accurately executed.
- Conduct pre-event planning meetings with clients to finalize event agendas, room set-ups, menus, audiovisual needs, and special requests.
- Prepare and distribute detailed BEOs (Banquet Event Orders) and internal event documentation.
- Conduct site inspections and client walk-throughs as needed.
- Oversee on-site execution of meetings and events, ensuring timing, room setups, and service levels meet brand and client standards.
- Serve as on-site problem-solver during events, responding quickly and professionally to guest needs or unforeseen issues.
- Coordinate with Banquets, Culinary, Engineering, Housekeeping, Front Desk, and AV teams to ensure seamless operations.
- Manage room moves, last-minute changes, and special accommodations.
- Ensure all event billing is accurate; review and reconcile final invoices.
- Monitor event expenses and ensure adherence to contracted terms.
- Assist with forecasting and reporting event activity as requested by leadership.
- Maintain accurate client files within the property sales and event management systems.
- Deliver a consistently high level of service aligned with hotel brand standards.
- Anticipate client needs and proactively recommend solutions or enhancements.
- Build long-term relationships with repeat business clients, meeting planners, and internal partners.
- Solicit post-event feedback and address follow-up needs or service recovery when required.
- Participate in weekly meetings, event turnover meetings, and operational briefings.
- Support department goals related to guest satisfaction, revenue optimization, and operational excellence.
- Comply with hotel policies, safety standards, and labor regulations.
Benefits
- Health Benefits Package: Medical/Dental/Vision/EAP
- Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
- 401k plan--with employer match after one year of employment
- Paid days off--holidays/personal/vacation/sick
- On-Demand Pay - Your Pay before Payday
- Parking
- Team Member/Family/Friend restaurant and hotel discounts within Noble House Hotels & Resorts (nationwide)
- Career growth opportunities and recognition programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
