Catering & Conference Service Manager
About The Position
The Catering & Conference Service Manager is responsible for selling and servicing catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. This role involves overseeing client functions to ensure customer satisfaction and providing conference services for most in-house groups, conferences, and meetings. The manager will also work collaboratively with other hotel departments to deliver quality service. The position is full-time and exempt, reporting to the Director of Sales & Marketing. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, each intentionally built to showcase modern design and classic character. The company is looking for team members who are ready to be empowered to go above and beyond and provide exceptional customer service.
Requirements
- Excellent written, spoken, and presentation skills
- Comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations
- Fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies
- Exceptional mathematical and computer skills
- Must be able to work a flexible schedule including nights, holidays, and weekends, as needed
- Two to three years of progressive experience in full-service hotel environment
- High school education and relevant training and experience
- Comprehensive knowledge of all hotel departments and functions
- Previous sales experience
- Food and Beverage knowledge
- Detail oriented and highly organized
Nice To Haves
- Additional language ability
- Delphi systems knowledge
- Bachelor’s degree
Responsibilities
- Responsible for selling and servicing catering accounts
- Entertain and maintain relationships with existing accounts to meet and/or exceed food and beverage revenue goals
- Oversee client functions to ensure customer satisfaction
- Provide conference services for most in-house groups, conferences and meetings
- Work with other departments within the hotel to provide quality service
- Achieve budgeted revenues and expenses and maximize profitability related to the sales department
- Maintain and correct procedures for credit control, financial transactions, and security of financial assets
- Promptly respond to and resolve client requests, complaints, or questions in a courteous and timely manner
- Any other duties as assigned by an immediate supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
