Sales and Catering Coordinator

Warwick Hotel•Dallas, TX

16d•Onsite

About The Position

Provide meeting planners and convention service managers with a single point of contact for reservations. Handle all reservations aspects of a group, including room block monitoring, rooming lists, reporting pick-up, VIP and upgraded accommodations, and client correspondence related to reservations. May also function as a Reservations Agent for groups. Solicit group business to meet or exceed revenue goals in rooms and food and beverage within the SMERF Market.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Requires good communication skills, both verbal and written.
Knowledge of all departments of hotel.
Ability to communicate customer needs and resolve complaints independently.
Ability to establish and master goals.
Ability to identify and develop accounts.
Ability to act independently with minimal or no supervision.
Must possess basic computational ability.
Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and must understand Opera.
High school or equivalent education required.
Grooming: All employees must maintain a neat, clean and well-groomed appearance per standards.
Employees may be required to work varying schedules to reflect the business needs of the hotel.
Attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with hotel rules and regulations for the safe and effective operation of the hotel’s facilities.

Nice To Haves

Bachelor’s Degree preferred.
Past hotel sales experience preferred.
Budgetary analysis required.

Responsibilities

Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, sales calls, site inspections, and written communication.
Prepare correspondence to customers, internal booking reports, and maintain files.
File daily reservations and other correspondence.
Review rooming lists for accuracy in format and billing and ensure prompt processing.
Identify, block, and process staff and VIP lists with each group.
Block special request reservations and suites.
Ensure appropriate information is available for individual call-in groups.
Monitor accuracy of group blocks, including cut-off dates, pick-up, suite blocks, and rates.
Process all incoming reservations received via rooming lists, mail, in-house correspondence, and housing bureau forms.
Mail confirmations and literature requests and administrative messages when requested.
Answer questions concerning reservations for employees of other departments.
Answer all incoming calls in a friendly and efficient manner.
Provide guests with requested information concerning the city, hotel, and its services.
Obtain necessary information from guests, enter it into the PMS, and generate PMS reports.
Receive visitors and guests.
Attend community and industry events.
Give tours to potential clients.
Handle small events.
Develop and maintain knowledge of market trends, competition, and customers.
Assist with reports and/or competition data collection.
Answer questions and concerns, follow through to resolution or refer to the appropriate manager.
Maintain and upkeep of all office equipment.
Maintain a clean and well-organized workstation.
Perform other duties as assigned.