Sales and Catering Coordinator | Sheraton DFW Airport | Irving, TX
About The Position
This role serves as a key point of coordination between clients and internal teams, helping deliver exceptional guest experiences from the initial inquiry through the successful completion of each event. The coordinator will generate, track, and distribute sales reports, performance metrics, and statistical analysis to support the sales team. They will coordinate group bookings and event details to ensure successful planning and execution, and serve as a liaison between the sales team and hotel operations departments to communicate event and group requirements. The role involves meeting with clients to review event details, timelines, and logistical needs, conducting tours of guest rooms, meeting spaces, and banquet facilities for prospective clients, and assisting with event planning tasks including documentation, room blocks, and operational coordination. Maintaining accurate records of group and event details and ensuring all departments are properly informed is crucial. The coordinator will also support the sales team with client communication, follow-ups, and administrative coordination, and help ensure a high level of guest satisfaction by anticipating needs and resolving issues quickly.
Requirements
- At least 2 years of experience in sales, hospitality, event coordination, or a related customer service role.
- Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills.
Nice To Haves
- Experience in a hotel, event venue, or sales support role is preferred but not required.
Responsibilities
- Generate, track, and distribute sales reports, performance metrics, and statistical analysis to support the sales team.
- Coordinate group bookings and event details to ensure successful planning and execution.
- Serve as a liaison between the sales team and hotel operations departments to communicate event and group requirements.
- Meet with clients to review event details, timelines, and logistical needs.
- Conduct tours of guest rooms, meeting spaces, and banquet facilities for prospective clients.
- Assist with event planning tasks including documentation, room blocks, and operational coordination.
- Maintain accurate records of group and event details and ensure all departments are properly informed.
- Support the sales team with client communication, follow-ups, and administrative coordination.
- Help ensure a high level of guest satisfaction by anticipating needs and resolving issues quickly.
Benefits
- Competitive hourly pay
- Hotel discounts
- Food and beverage discounts
- Opportunity to grow within an innovative and expanding hospitality company.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
