Sales and Catering Coordinator

Sage Hospitality•Savannah, GA

4d•Onsite

About The Position

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Requirements

High school diploma or vocational secretarial.
Previous sales, hospitality, and secretarial experience preferred.
Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
Alphabetizing, grammar and punctuation skills.
Standard business letter formats.
Strong editing skills.
Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
Able to read contracts and letters.
Able to use computers.
Excellent attention to detail and multi-tasking skills.
Bending/kneeling - repeated bending and kneeling required while filing
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Responsibilities

Answer sales office phones.
Gather sales inquiries accurately, timely and in a professional manner and send to appropriate manager.
Type correspondence, reports and necessary forms as needed.
Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Support sales team members to help achieve required sales team goals.
Have current knowledge of hotel rates, strategies, discounts and promotions and take individual and group reservations via phone or email.
Assist with completing any required sales reports.
Assist hotel with implementing hotel specific selling strategies.
Build group blocks in hotel PMS and maintain blocks during cut-off and after, and weekly group block audits. Input group rooming lists, billing notes and any comments.
Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.
Monitor hotel information email and answer general questions or disseminate to the appropriate department.
Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
Display a neat, clean and business-like appearance at all times.
Assists the Sales department with monthly luncheons, client events, etc.
Create gift bags and or amenity notes for guest traces, VIP’s, etc. Keep supplies stocked and on hand.