Sales Agent - Travel

AAA Western and Central New York•Town of Greece, NY

88d•$50,000 - $55,000

About The Position

The Sales Agent provides domestic and international travel planning, including hotels, car rentals, flights, cruises, tours, AAA Group Travel, and travel insurance. The role generates travel revenue by managing leads, making outbound calls, prospecting for new business, cross-selling AAA travel products, and handling inbound travel sales and service calls. Performing advisors have typical first-year on-track earnings of $50,000–$55,000 per year, comprising a $43,888 base rate and a performance-based commission opportunity of $6,000–$9,000 or more in the first year. The position uses Salesforce CRM to manage leads and calls, document activities and transactions, maintain accurate data, follow workflows, and support reporting and forecasting. It also involves preventing and resolving booking errors, assisting members throughout their travel experiences—including disruptions—and promoting AAA products and memberships. The Sales Agent is expected to provide professional, solutions-focused service and achieve travel revenue and membership goals. Equivalent experience may be considered in lieu of a degree. The position does not offer visa sponsorship now or in the future.

Requirements

Knowledge of domestic and international travel products, suppliers, booking systems, and industry best practices.
Familiarity with AAA products, membership structure, and Club service offerings.
Strong sales skills and ability to meet or exceed travel revenue and membership goals.
Proficiency in Salesforce CRM for lead management, activity logging, and accurate data maintenance.
Excellent verbal and written communication skills and ability to build rapport quickly.
Strong customer service and problem-solving skills focused on exceptional member experiences.
High attention to detail and ability to identify, correct, and prevent booking or CRM errors.
Ability to multitask and manage multiple itineraries, calls, and follow-ups in a fast-paced environment.
Comfort working in a structured, metric-driven environment with required phone queue time and schedule adherence.
Ability to navigate multiple computer systems and tools simultaneously.
High degree of professionalism, integrity, and commitment to AAA standards.
Ability to perform routine office tasks, including prolonged computer use, sitting, filing, and phone communication.
Ability to perform physical functions associated with travel, including sitting in airplanes and driving for long periods.
Ability to lift, carry, push, or pull a maximum of 30 pounds.
Equivalent experience may be considered in lieu of a degree.
Must be able to work in the United States without visa sponsorship; the position does not offer visa sponsorship now or in the future.

Responsibilities

Provide domestic and international travel planning for hotels, car rentals, flights, cruises, tours, AAA Group Travel, and travel insurance.
Make outbound calls for event leads, rebook/reconnect leads, marketing leads, and other assigned outreach.
Achieve monthly travel sales revenue targets and prospect for new business through outbound calling, networking, referrals, and social media.
Manage the sales pipeline and cross-sell AAA travel products to grow travel revenue.
Answer required inbound travel sales and service calls through the phone queue.
Use Salesforce CRM to manage leads, make calls, log activities, update milestones, document transactions, and follow workflows for reporting and forecasting.
Maintain accurate CRM data for member interactions and travel transactions; identify and correct errors, duplicates, or missing information.
Use training resources to complete Salesforce processes correctly.
Prevent, identify, and resolve booking errors and data inaccuracies, collaborating with internal teams on system or workflow challenges.
Support members before, during, and after travel, including helping with disruptions and providing timely solutions.
Provide proactive, professional, solutions-focused customer assistance by phone and in branch.
Promote AAA Club products and services using a member-first consultative approach and sell memberships to meet or exceed goals.
Manage membership leads in Salesforce with accurate documentation and answer overflow membership calls through the phone queue.