Sales Agent (Two Years Inside Sales Pref.)

Lyric National•Lincolnwood, IL

4d•Onsite

About The Position

Provide options for health insurance plans for senior residents of skilled nursing facilities, speaking to power-of-attorney (POA) and completing their benefits enrollment. At Lyric National Inc., we're rewriting the script for long-term care. Born from a unique coalition of insurance experts, medical service providers, and facility owners, we provide skilled nursing and long-term care facilities with a single-source concierge platform for in-facility healthcare services. By streamlining service delivery, we provide residents with access to robust medical options that enhance their quality of care. We are committed to improving healthcare access and financial sustainability, serving as dedicated advocates in building the future of senior care. We are seeking a high-energy Sales Professional with a passion for advocacy to join our team as a Resident Benefits Advocate (Inside Sales). In this high-impact role, you will act as a trusted ambassador, navigating complex insurance landscapes to help residents, POAs, and families access essential care. We are looking for a proactive communicator who thrives in a fast-paced environment and is dedicated to delivering clarity and empathy in every interaction.

Requirements

High school diploma or equivalent
2 years of experience in sales, customer onboarding, or customer service
Willingness to pursue and obtain an Insurance License (100% of education and exam costs covered by Lyric National, Inc.)
Strong interpersonal skills with the ability to navigate sensitive conversations with empathy and precision
Proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

Associate or Bachelor's degree
3+ years of experience in healthcare or insurance sales
Knowledge of Skilled Nursing Facility (SNF) operations and/or a current health insurance license
Prior experience working with CRM platforms (e.g., Salesforce or similar tools)
Proven track record in inside sales

Responsibilities

Empower residents and their POAs by providing clear, expert guidance on available healthcare options.
Lead the end-to-end enrollment process, assisting with applications and verifying eligibility to ensure access to care.
Maintain 100% compliance with company and industry standards, ensuring all documentation and processes meet strict regulatory requirements.
Serve as a dedicated resource for caregivers and family members, acting with a sense of urgency to resolve complex inquiries and provide timely solutions.
Drive results through outbound and inbound calls, virtual consultations.
Educate residents and their POA on health insurance options and lead the end-to-end enrollment process, including eligibility verification.
Deliver a "resident-first" experience by providing clear, accurate guidance on coverage options and resolving complex inquiries with expertise.
Collaborate closely with facility staff and internal teams to build lasting relationships and ensure an exceptional experience.
Maintain meticulous records and submit documentation promptly using Salesforce and Microsoft Office tools.