Sales Agent (Two Years Outside Sales Pref.)

Lyric National•Lincolnwood, IL

3d•Remote

About The Position

We are seeking a high-energy Sales Professional with a passion for advocacy to join our team as a Resident Benefits Advocate. In this high-impact role, you will act as a trusted ambassador, navigating complex insurance landscapes to help residents and families access essential care. We are looking for a proactive communicator who thrives in a fast-paced environment and is dedicated to delivering clarity and empathy in every interaction.

Requirements

High school diploma or equivalent
2 years of experience in sales, customer onboarding, or customer service
Willingness to pursue and obtain an Insurance License (100% of education and exam costs covered by Lyric National, Inc.)
Strong interpersonal skills with the ability to navigate sensitive conversations with empathy and precision
Proficiency in Microsoft Office (Word, Excel, Outlook)
Reliable mode of transportation and an active Driver's License are required for this outside sales role

Nice To Haves

Associate or Bachelor's degree
3+ years of experience in healthcare or insurance sales
Knowledge of Skilled Nursing Facility (SNF) operations and/or a current health insurance license
Prior experience working with CRM platforms (e.g., Salesforce or similar tools)
Proven track record in an outside sales role

Responsibilities

Empower residents and their families by demystifying health insurance options and providing clear, expert guidance on available coverage.
Lead the end-to-end enrollment process, assisting with applications and verifying eligibility to ensure access to care.
Maintain 100% compliance with company and industry standards, ensuring all documentation and processes meet strict regulatory requirements.
Serve as a dedicated resource for caregivers and family members, acting with a sense of urgency to resolve complex inquiries and provide timely solutions.
Drive results in an independent outside sales capacity, engaging in 90%+ in-person meetings with prospective residents and their families.
Educate residents on health insurance options and lead the end-to-end enrollment process, including eligibility verification.
Deliver a "resident-first" experience by providing clear, accurate guidance on coverage options and resolving complex inquiries with expertise.
Collaborate closely with facility staff and internal teams to build lasting relationships and ensure an exceptional experience.
Maintain meticulous records and submit documentation promptly using Salesforce and Microsoft Office tools.
Ensure 100% compliance with HIPAA standards, state regulations, and company policies to protect resident information and facility integrity.