Sales & After Sales Coordinator

MiCROTEC•Corvallis, OR

1d•Onsite

About The Position

The Sales & After Sales Coordinator provides critical operational and administrative support for sales and after-sales activities. This role is responsible for coordinating spare parts orders, Return Material Authorizations (RMAs), support contracts, and back-office sales processes while ensuring excellent customer service and accurate system management. This position works closely with customers, Account Managers, Service Technicians, Logistics, Finance, and Project Management to support efficient order processing, customer communication, and after-sales operations.

Requirements

Strong organizational and multitasking skills with excellent attention to detail.
Professional written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service mindset and problem-solving ability.
Proficiency with Microsoft Office and business systems software.
Ability to work collaboratively across departments.
Associate’s or Bachelor’s degree in Business Administration, Supply Chain, or related field preferred; equivalent experience considered.
2+ years of experience in customer service, sales support, logistics, order management, or after-sales coordination.
Experience with ERP/CRM systems preferred.
Manufacturing or industrial equipment experience is a plus.

Nice To Haves

Experience with ERP/CRM systems preferred.
Manufacturing or industrial equipment experience is a plus.

Responsibilities

Process spare parts orders for customers, technicians, and internal teams.
Coordinate and manage Return Material Authorizations (RMAs).
Verify pricing, availability, warranty status, and required documentation.
Communicate order status, lead times, and delivery updates to customers and internal stakeholders.
Coordinate with Purchasing, Warehouse, Service, and Accounting teams to ensure timely resolution of returns and replacements.
Support back-office sales processes including proposals, purchase orders, order confirmations, and sales order entry.
Maintain accurate proposal, pricing, and customer data within CRM and ERP systems.
Track and support hardware/software upgrades, support contracts, service visits, and related documentation.
Assist with project release communications and handoff coordination to Project Management.
Support renewal activities for customer support contracts, including proposal preparation and customer follow-up.
Maintain accurate records in Macola, CRM, ServiceNow, SharePoint, and other internal systems.
Ensure customer files, project records, quote history, and sales documentation are complete and properly organized.
Support data updates and documentation requests from internal departments.
Serve as a primary point of contact for customer inquiries related to spare parts, returns, and order support.
Provide administrative support to Account Managers, After Sales Specialists, and Service teams.
Collaborate cross-functionally to support smooth customer and operational workflows.
Identify opportunities to improve processes and reduce administrative inefficiencies.