After Sales & Service Coordinator

Somic Packaging•Inver Grove, MN

2d•Onsite

About The Position

SOMIC Packaging is a global leader in packaging automation, committed to delivering high-quality machines to our customers. We are expanding our U.S. operations and investing in local after sales and support of our advanced packaging equipment. Join a dynamic team where your customer focus, priority setting, creativity, and problem-solving abilities are valued.

Requirements

High School Diploma or GED required
Associate degree or equivalent experience in Business, Operations, Supply Chain, or a related field or equivalent combination of education and relevant experience
3+ years of experience in customer service, after-market sales support, parts coordination, service administration, or order management, preferably in an industrial, OEM, or manufacturing environment.
Experience supporting the full order lifecycle, including quoting, purchase‑order processing, customer follow‑up, and delivery coordination required.
Experience working within ERP systems (AMS preferred); proficiency with Microsoft Excel, Outlook, and Word; ability to read and interpret parts information, BOMs, and basic technical drawings; experience processing orders and quotes through internal systems and customer portals.

Responsibilities

Serve as primary contact for customers regarding spare parts and standard aftermarket services.
Support customer parts orders, including parts identification, drawing review, and order processing.
Engage directly with customers to understand needs and direct inquiries to appropriate solution providers.
Prepare spare parts quotes and process incoming customer purchase orders.
Create service estimates and prepare quotes for installations and aftermarket retrofits in coordination with Sales Support Engineer, including preparation of invoicing summaries.
Coordinate with Engineering to research parts, alternates, and solutions for obsolete or soon‑to‑be obsolete components in accordance with approved engineering change and obsolescence procedures; support creation and distribution of technical bulletins.
Partner with Sales Support Engineer to support post-sales order execution, quoting coordination, and required documentation for installations, change orders, retrofit orders and additional service offerings.
Maintain accurate files, records, logs, and ERP/AMS data related to parts sales, quotes, and service activities.
Review order backlog reports, open quotes, and delivery status to ensure timely follow‑up and customer communication.
Process customer purchase orders through customer portals as required (e.g., key customer portals).