After Sales Service Specialist

TEXAS PIPE AND SUPPLY COMPANY • Hammond, IN

11d • Onsite

About The Position

The After Sales Service Department Associate provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.

Requirements

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• College coursework preferred.
• At least two years of administrative experience is preferred

Responsibilities

• Dedicated support to answer or coordinate responses for all requests from the assigned customers.
• Ensure high levels of customer satisfaction through excellent sales service.
• Comply with inventory control procedures and RMA’s.
• Expedite orders and incoming PO’s and Sales orders.
• Advise sales of any changes on incoming PO’s and Sales orders
• Update Sales orders with any changes to customer information
• Other sales/expediting duties as assigned by manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees