H&M Sales Advisor- Miracle Mile

H&M Group•Las Vegas, NV

About The Position

As a Sales Advisor at H&M, you will provide excellent customer service by welcoming and guiding customers, actively selling products, and sharing fashion and product knowledge. You will help customers find the information and support they need for a positive store and, where available, OMNI experience. You will also carry out garment care and replenishment, support merchandise presentation, and help keep the sales floor and back of house clean and tidy while working with the store team to deliver a strong customer experience. The role combines customer sales and service with fashion awareness, teamwork, and retail operations. You will help promote products, the Hello Member loyalty app, and in-store sustainability initiatives; support sales targets; stay informed about fashion and trends; and share knowledge with colleagues. Operational duties include handling garments through the full cycle, supporting fitting rooms and checkout, replenishing stock, maintaining displays, using in-store OMNI services and technology, and assisting with store opening and closing. You must follow applicable procedures, health and safety guidance, and legal requirements. This is an hourly, non-exempt position. The listed pay rate is $14.00 per hour. The posting describes benefits including a staff discount card, participation in the H&M Incentive Program, health insurance, wellness and family support programs, a company-match retirement plan, paid leave, and paid time off including a community day. Benefits may vary by employment type and country.

Requirements

Passion for fashion and the products presented in store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.
Sales experience in a dynamic and collaborative environment.
Experience working in customer service in fashion, retail, or another service-related industry.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
Engage customers in conversation and guide them through fashion trends, stories, and products.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding and training.
Follow store procedures, routines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.