H&M Sales Advisor - Hamilton Mall Mays Landing NJ

H&M Group • Hamilton Township, NJ

8h

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to support customers, promote and sell products, and contribute to sales targets. It also includes garment care, replenishment, presentation, and maintaining a clean and tidy sales floor and back of house while collaborating with the store team to deliver a positive customer experience.

Sales Advisors stay informed about fashion trends, products, competitors, and relevant influencers, and share relevant product knowledge with customers and colleagues. They follow store procedures, routines, and legal requirements; participate in onboarding and training; and contribute to a supportive team environment. Retail operations include completing the garment cycle, operating fitting rooms and checkout areas, maintaining merchandise displays and stock levels, supporting in-store OMNI services and technology, and assisting with store opening and closing.

This is an hourly, non-exempt position paying $16.50 per hour. H&M describes its business as offering fashion and quality at the best price in a sustainable way.

Requirements

• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Customer service experience in fashion, retail, or another service-related industry.

Responsibilities

• Welcome, guide, and support customers in the store and through the OMNI experience where available.
• Engage customers in conversations, provide excellent service, and guide them through fashion trends, stories, and products.
• Promote and sell products and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers, and share useful product knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures, routines, and legal requirements; and give and receive feedback.
• Participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor and back of house, including stockrooms, clean and tidy.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing and follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card usable on H&M Group brands in stores and online.
• Access to the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Global development opportunities.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed