H&M Sales Advisor - Silver Spring

H&M Group • Silver Spring, MD

8h

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information, promote and sell products, and support a positive customer experience. You also complete garment-care and replenishment tasks, maintain attractive merchandise displays and a clean, tidy sales floor and back of house, and work collaboratively with the store team to support sales and store operations.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, engaging with them and providing direct customer service.
• Guide customers through fashion trends, stories, and products throughout the store, and use product and fashion knowledge to share relevant information.
• Promote and sell products, actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives, and represent H&M positively in customer interactions.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store-operations knowledge with colleagues; follow store procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding, training, and development courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, stockroom, and other back-of-house areas.
• Support garment presentation and execution, maintain attractive merchandise displays, and present trends and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS; the H&M Group staff discount card also covers H&M Beauty and Move, Weekday, Monki, H&M HOME, ARKET, and Afound, in stores and online.
• H&M Incentive Program (HIP).
• Access to colleague resource groups for community and networking opportunities.
• Global talent community and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed