Sales Advisor

Big O Tires•Columbia, MO

About The Position

Big O Sales Advisors perform customer service and sales duties accurately and in a timely manner, in accordance with company programs, policies, and procedures. They ensure customers are properly educated and follow through on customer maintenance and repairs. The position also supports store operations, maintains facilities and equipment, and assists with training as needed. Employees may be assigned other duties. All MFA Oil employees are expected to know and adhere to company and position-specific policies and procedures. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Requirements

Be at least 18 years of age.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Strong verbal communication skills and sales abilities.
Ability to perform basic mathematical calculations, including arithmetic, averages, percentages, and making change.
Ability to safely operate vehicles with automatic and manual transmissions.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and ability to detect odors.
Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Valid driver’s license.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States of America.

Nice To Haves

High school diploma or GED equivalent.
One year or more of experience in an automotive shop environment.
Ability to work independently and as part of a team.
Ability to work at a fast pace.
Ability to prioritize and plan work activities using time efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detail work accurately.

Responsibilities

Monitor the customer service area and welcome waiting customers, providing fast and friendly customer service.
Handle complaints courteously and efficiently according to company policy.
Inspect vehicles and review vehicle owner’s manual maintenance requirements to prioritize and promote needed products and services to customers and management.
Promote sales by explaining product and service benefits, implementing promotions and sales, and using suggestive selling techniques.
Prepare sales documentation, including warranties and service agreements, and record and register tire sales.
Conduct efficient and accurate sales transactions and notify a supervisor of sales, cash, or operating discrepancies.
Manage ticket average and profitability, and assist the store manager in meeting company expectations.
Support store operations through opening and closing tasks, inventory, sales reporting, processing adjustments, merchandising, and other related functions as required.
Protect company assets by properly cleaning, maintaining, and storing tools and equipment.
Check in vendors, receive merchandise, and stock shelves.
Clean facilities and maintain the internal and external store appearance to comply with Big O Tires standards.
Safely operate customer vehicles with automatic and manual transmissions, moving vehicles to and away from service areas as needed.
Assist with training new employees as needed.
Complete daily Today’s Class Technician and other required training in a timely manner.