Sales Administrator
About The Position
Claffey Pools is one of North Texas' premier custom pool and outdoor living builders, creating award-winning backyard environments for over 35 years. We are seeking a highly organized and customer-focused Sales Support Administrator to join our growing team and support our Design Consultants throughout the sales process. The Sales Support Administrator plays a critical role in supporting our sales team and delivering an exceptional customer experience. This position serves as a liaison between customers, Design Consultants, and internal departments while ensuring the sales process runs smoothly from initial inquiry through project handoff.
Requirements
- 2+ years of administrative, sales support, customer service, or office coordination experience preferred.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficiency with Microsoft Office Suite.
- Professional, positive, and customer-focused attitude.
- Ability to work effectively in a fast-paced environment.
- Detail-oriented and highly organized.
- Strong sense of urgency and follow-through.
- Team player with a willingness to assist wherever needed.
- Excellent customer service and relationship-building skills.
- Dependable, punctual, and proactive.
Nice To Haves
- Experience with Microsoft Dynamics Business Central, CRM systems, or ERP software is a plus.
Responsibilities
- Answer incoming customer inquiries via phone, email, and online communication platforms.
- Schedule appointments and maintain Design Consultant calendars.
- Create and maintain customer files and sales documentation.
- Enter and update customer information in Microsoft Dynamics Business Central.
- Assist Design Consultants with appointment coordination, follow-up activities, and customer communications.
- Support the sales process by preparing project documentation and sales packets.
- Track and monitor incomplete sales files to ensure timely completion.
- Welcome and assist walk-in customers.
- Coordinate customer pool tours and project showcases.
- Process sold project documentation and customer correspondence.
- Provide backup reception coverage as needed.
- Maintain organized records and assist with general office administration.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
