Sales Account Representative

Supermicro•San Jose, CA

About The Position

Supermicro Computer is seeking a Sales Account Representative experienced in selling technical solutions and developing business. The role supports sales account maintenance and customer service, provides technical and administrative product information, and handles clerical and office tasks such as correspondence, coordination, data entry, quotations, and document processing. The representative monitors inventory and order status, follows up on estimated delivery dates, coordinates across internal departments, and communicates with clients about orders and related issues. The role also develops customer relationships, prepares reports for clients, and provides backup support to the manager and team members. Other duties may be assigned.

Requirements

Associate degree required; bachelor's degree strongly preferred.
One or more years of customer service experience in the technology industry is desired.
Experience with data entry and strong attention to detail.
Familiarity with production scheduling and order tracking.
Strong communication skills, including the ability to communicate effectively and professionally by phone, email, verbally, and in presentations across disciplines, cultures, and geographies.
Customer service experience dealing directly with clients and problem-solving skills.
Strong organizational skills and a consistent record of meeting or exceeding assigned goals.
Expert knowledge of Excel.

Nice To Haves

Bachelor's degree is strongly preferred.
One or more years of customer service experience in the technology industry is desired.

Responsibilities

Maintain sales accounts and provide technical and administrative product information.
Perform daily clerical and office maintenance tasks, including typing correspondence, coordinating, data entry, preparing quotations, and processing documents.
Monitor inventory, follow up with purchasers on estimated arrival times, and promptly notify internal departments of discrepancies.
Liaise between sales, purchasing, production, procurement, and logistics departments.
Assist with intra-company project coordination between sales and non-sales departments.
Enter, monitor, and communicate with clients about order status; facilitate credit issues and negotiate returns.
Develop customer service relationships with prospects, prepare reports, and send them to clients daily.
Provide backup support for the manager and team members.
Perform other duties as assigned.