Sales Account Representative
About The Position
Supermicro Computer is seeking a Sales Account Representative with experience selling technical solutions and developing business. The role maintains sales accounts, provides product information, supports coordination across internal departments, and communicates with clients about orders and related issues. The ideal candidate has a proven record of building enterprise-level relationships and meeting or exceeding sales quotas. The position also includes daily administrative and clerical work, inventory and order tracking, customer service, and backup support for the manager and team. Other duties may be assigned.
Requirements
- Associate degree required; bachelor's degree strongly preferred.
- At least 1 year of customer service experience in the technology industry is desired.
- Experience with data entry and strong attention to detail.
- Familiarity with production scheduling and order tracking.
- Strong communication skills, including the ability to communicate effectively and professionally by phone, email, verbally, and in presentations across disciplines, cultures, and geographies.
- Customer service experience and direct client interaction experience, with problem-solving skills.
- Strong organizational skills and a consistent record of meeting or exceeding assigned goals.
- Expert knowledge of Excel.
Nice To Haves
- Bachelor's degree is strongly preferred.
- Customer service experience in the technology industry is desired.
Responsibilities
- Maintain sales accounts and provide technical and administrative product information.
- Perform clerical and office tasks, including typing correspondence, coordinating, data entry, preparing quotations, and processing documents.
- Monitor inventory, follow up with purchasers on estimated arrival times, and promptly inform internal departments of discrepancies.
- Act as a liaison among sales, purchasing, production, procurement, and logistics departments.
- Assist with intra-company project coordination between sales and non-sales departments.
- Enter and monitor orders and communicate order status directly to clients.
- Facilitate credit issues and negotiate returns.
- Develop customer service relationships with prospects, prepare reports, and send them to clients daily.
- Provide backup support for the manager and team members.
- Perform other assigned duties.
Benefits
- Comprehensive benefits package.
- Candidates may be eligible to participate in bonus and equity award programs.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
