Sales Account Manager – Managed Mobility Services

212° Titans•King Of Prussia, PA

1d•Onsite

About The Position

A growing technology and managed services organization is seeking an experienced Sales Account Manager to own, retain, and expand a portfolio of existing customer relationships. The role combines account management, customer success, consultative sales, and managed mobility solutions. The successful candidate will inherit established customer relationships and work to increase wallet share, identify new business needs, re-engage inactive customers, and expand clients into a broader portfolio of technology and mobility services. The organization operates in Managed Mobility Services, supporting customers throughout the device lifecycle—from procurement and deployment through configuration, management, support, connectivity, and end-of-life solutions. This is an active, commercially oriented role rather than passive account management or order taking. Success is measured by revenue and gross-profit growth, dormant-account reactivation, upsell and cross-sell conversion, customer retention and satisfaction, responsiveness, and adoption of broader managed solutions. The position is full-time and direct hire, located in King of Prussia, Pennsylvania. The anticipated base salary is $70,000–$80,000, with a preference toward approximately $70,000–$75,000 depending on experience, plus 5% commission on expanded and new-logo business. The position carries a full monthly sales quota of approximately $65,000 sold.

Requirements

Approximately 3–7+ years of experience in Account Management, Customer Success, Inside Sales, B2B relationship management, or a closely related commercial role.
Experience managing and growing post-sale customer relationships.
Demonstrated success with upselling, cross-selling, account expansion, retention, and/or reactivation.
Comfort with proactive outbound calling and outreach to existing or inactive customers.
Ability to provide specific, measurable examples of revenue or account growth.
Ability to manage many contacts, simultaneous priorities, urgent customer requests, and ongoing sales opportunities without sacrificing follow-through.
Strong commercial drive and customer-success orientation, with the ability to uncover business needs and turn customer relationships into measurable account growth.

Nice To Haves

Experience in managed mobility services, cellular/wireless solutions, telecom, mobility technology, managed IT services, device lifecycle services, or a closely related environment.
Working knowledge of mobile and connected-device solutions, ideally including phones, tablets, laptops, cellular routers, connectivity, device management, deployment, and lifecycle considerations.
HubSpot or comparable CRM experience.
Ability to build credibility with stakeholders at multiple organizational levels and remain calm and solutions-oriented during escalations.

Responsibilities

Serve as the primary relationship owner for an assigned portfolio of existing customers.
Build trusted relationships with stakeholders across IT, operations, procurement, field teams, leadership, and other areas.
Provide a high-touch customer experience through prompt communication, proactive updates, and consistent follow-through.
Conduct regular account reviews, strategic check-ins, and QBRs to understand evolving customer needs.
Protect existing revenue and identify opportunities to expand customer relationships.
Use strategic discovery questions to understand operational and financial challenges behind customer requests.
Cross-sell and upsell mobile devices, tablets, laptops, cellular routers, accessories, connectivity, MDM/UEM, staging and kitting, lifecycle support, depot services, buyback/ITAD, logistics, and related services.
Partner with internal sales, operations, procurement, and technical teams to develop appropriate solutions, quotes, and proposals.
Track account growth, solution adoption, cross-sell activity, revenue, and gross-profit performance.
Support device-refresh planning, annual budgeting discussions, and longer-term account strategy.
Proactively re-engage existing customers who have become inactive or have not purchased recently.
Research account history and develop personalized outreach strategies; identify reasons purchasing activity has declined and uncover new needs, initiatives, budgets, or operational challenges.
Maintain consistent multi-touch outreach and follow-up until a clear next step is established, and provide value between purchasing cycles.
Act as the customer advocate and escalation owner when service or delivery issues arise.
Coordinate cross-functionally to resolve issues while maintaining proactive customer communication, setting realistic expectations, and owning outcomes.
Monitor service performance, order fulfillment, asset tracking, lifecycle activity, and customer satisfaction.
Maintain detailed and accurate CRM documentation, follow-up commitments, and next steps.