Sales Account Manager (3)

Chroma Technology•Rockingham, VT

4h•Remote

About The Position

Chroma Technology Corp., an established and globally respected manufacturer of thin-film optical filters, is seeking a Sales Account Manager to join their team. Recognized as one of Vermont’s Best Places to Work, Chroma is a 100% employee-owned, certified B Corporation. The company offers a generous benefits package with low employee costs and a workplace grounded in shared success, quality of life, and a positive work environment. This role is ideal for a sales professional who is motivated by understanding customer needs and finding the right solutions, valuing relationship-building, technical depth, and thoughtful account management over high-pressure sales tactics. As an employee-owner, contributions directly impact the company’s success, offering flexibility to manage work, support from a knowledgeable team, and the stability of a salaried role not hindered by impractical stretch goals. The position is suited for those looking to move away from high-pressure, unpredictable leadership environments into a role centered on meaningful customer partnerships and genuine work–life balance.

Requirements

Bachelor’s degree in a related field (biology, chemistry, physics or engineering) or equivalent in experience
A minimum of 8 years of technical sales and/or support experience and experience in the optics or technically similar industry
Strong sales track record and demonstrated ability to grow business
Undeniable ability to self-direct and produce while working unsupervised
Average to advanced computer skills (user level), including Microsoft Office and Google Suite applications
Ability to travel as required for the position

Nice To Haves

Knowledge of filter manufacturing, design, underlying science and technologies, and applications (including fluorescent imaging)
Bilingual fluency helpful: German, Japanese, and/or Mandarin

Responsibilities

Account satisfaction
Provide quotes for customers to meet their specifications/needs
Works closely with applications, design and methods to ensure the filter design and specification are optimal for the application, and cost effective, while providing a barrier to entry against competition.
Maintain relationships with clients
Providing support, information, and guidance to customers
Keeping customers apprised of new products and capabilities.
Act as liaison between the customer and other key departments at Chroma
Assisting in resolving product and service problems by acting as liaison between QA/QC and customer as needed
Providing complete product requirements to Chroma Engineering and facilitating communication between the customer and Chroma during the development process
Participating in trouble shooting.
Increase profitable revenue from accounts
Increase sales to existing accounts through cross selling and proactively pursuing additional bid opportunities.
Participate in market research and assist in developing marketing, advertising and promotional plans, including literature and web-site development.
Assist in developing product lines for particular applications.
Actively seek out new leads, open new markets.
Use reporting and analytical tools for monitoring key accounts.
Maintain detailed customer information in CRM software.
Use tradeshows to: Educate customers on offerings (products, capabilities, service); Engage new customers; Strengthen relationships with current customers; Remain current in market innovations and trends; Help map the interplay of companies within the markets of interest.
Develop additional accounts by identifying new potential customers through market research, trade show participation, and following up on other leads.
Participate in sales strategy development, competitive benchmarking, and goal setting with Sales Manager and Sales teams.
Maintain technical knowledge by reading publications and attending lectures and workshops that are relevant to the product and markets of interest.
Travel for tradeshows and/or customer visits at least ten (10) times per year; minimum of 20% travel expected.
If working remotely full-time, make effort to maintain integrated relationships with pertinent team and department members, including at least semi-annual trips to Bellows Falls, encompassing at least 10 working days per year.