Account Manager 3 - Enterprise Direct Sales

Comcast • Atlanta, GA

2d • Onsite

About The Position

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers. This role focuses on customers considered strategic based on their billed revenue and monthly revenue. The Account Manager will generate new business within an assigned group of leads and opportunities, and develop and manage overall account strategies for specific named account customers. The primary goals are incremental revenue growth, retention of the embedded base services, reduction of churn and/or write-downs, and overall customer relationship management and satisfaction. This role involves conducting quarterly business reviews (QRB) with key customers and consistently meeting or exceeding annual customer revenue and retention objectives to ensure the end-to-end experience expectations of these enterprise customers are met.

Requirements

• Customer Relationships
• Direct Selling
• Sales Management
• 10 Years + Relevant Work Experience
• Bachelor's Degree (or equivalent combination of coursework and experience, or extensive related professional experience)

Nice To Haves

• Advanced Voice products knowledge
• Metro Ethernet products knowledge
• ActiveCore products knowledge
• SD-WAN products knowledge
• Manager Router products knowledge
• Other Business Class products knowledge

Responsibilities

• Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
• Proactively and consistently engage customers to understand their changing business needs to identify upselling/cross selling and new product revenue growth opportunities.
• Prepare and conduct regular bill reviews with all customers; prepare and conduct quarterly business reviews (QBR) with key customers.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain excellent knowledge of Company's products/services, pricing practices, and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Manager Router and other Business Class products, as appropriate.
• Monitor customer usage and performance of all connected products and services to proactively identify vulnerabilities, opportunities, and discuss with customer to maintain customer satisfaction.
• Serve as the primary escalation point for any customer issues that arise; proactively coordinate efforts with other internal teams and groups to ensure effective resolution.
• Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
• Develop, maintain, and lead cross-functional relationships with support groups including Construction, Project Management, Installation, to ensure all sales move through install and to connect in a timely manner.
• Escalate any issues and concerns to make sure projects remain on-track.
• Develop a plan for any projects that are delayed.
• Position and sell Company Business Class services across multiple organizational levels including C-level and Executive level personnel.
• Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand Operating Principles and use them as guidelines for work.
• Own the customer experience by putting customers first, providing seamless digital options, and making them promoters of products and services.
• Be an enthusiastic learner, user, and advocate of technology, products, and services, especially digital tools.
• Win as a team by working together and being open to new ideas.
• Be an active part of the Net Promoter System by joining huddles, making call backs, and elevating opportunities to improve customer experience.
• Drive results and growth.
• Support a culture of inclusion in how work is done and led.
• Do what's right for each other, customers, investors, and communities.

Benefits

• An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level