Sales Account Manager

Surge Staffing•Chicago, IL

About The Position

The Sales Account Manager is responsible for the profitable operation of an assigned branch office. The role includes achieving profit results in line with established expectations, implementing a consistent business development program to maximize billable hours and sales growth, increase market share and operating profits, and implementing and managing quality standards. The position also involves developing customer relationships and revenues, recruiting and retaining temporary employees to fill assignments, managing pricing and credit processes, applying corporate collection policies, and contributing to the annual business forecast. The role must maintain 1,500 billable hours and perform other duties that support Surge's success.

Requirements

Bachelor's degree or equivalent combination of work experience and education.
Previous experience in sales, human resources, or a service industry.
Strong sales and marketing skills to meet business development goals.
Proven track record of successful business development.
Extensive internet recruiting experience.
Strong PC skills and ability to navigate within the Surge system.
Strong written and verbal communication skills and customer service skills.
Ability to advise, counsel, guide, and negotiate with others, including staff and temporary employees.
Ability to develop employees' professional skills through teaching or training.
Ability to analyze and evaluate people, data, and things to determine courses of action.
Ability to deal with people effectively and tactfully.
Ability to shift between two or more tasks.
Ability to understand and accurately apply basic math skills.
Ability to competently use work-related equipment and materials.
Ability to access areas where needed people, information, or equipment are located.
Ability to produce results in an unstructured environment and respond flexibly to changing priorities.

Responsibilities

Implement and monitor quality standards for all services rendered.
Implement and manage a detailed marketing program for the assigned branch, including personal and telephone sales calls, direct mail, in-office demonstrations, and public relations.
Direct and manage customer development activities, including face-to-face contact to build relationships with existing and inactive customers and retain and grow revenue.
Implement and monitor activities to recruit, train, and retain temporary employees needed to fill available assignments.
Implement the bill/pay structure to maintain an appropriate gross profit level in conjunction with the management team.
Determine customer credit extensions with assistance from the corporate credit department.
Implement corporate collection policies and procedures.
Assist management with preparing the annual detailed forecast, including projected billable hours, sales, gross profit, and net profit, and manage expenses to achieve the desired net operating profit.
Maintain 1,500 billable hours.
Perform other duties that may arise to assist in Surge's success.