Sales Account Manager

Ketjen•Houston, TX

2d•Onsite

About The Position

Ketjen Corporation is seeking a Sales Account Manager based at its Clear Lake office in Houston, Texas. The role serves as the primary contact for technical, procurement, and key decision-makers within selected customer accounts. The Sales Account Manager develops sales strategies and secures internal support to execute them, while building trusted professional relationships that help align customer and Ketjen needs. The position requires technical acumen to develop and deliver insights that support or challenge customers’ operations and catalyst-buying behavior for mutual benefit. Working with technical and commercial experts, the role resolves issues, responds to customer requests in line with account strategy and Ketjen’s capabilities, identifies resource inefficiencies and barriers to business growth, and guides continual improvement.

Requirements

Bachelor’s degree; an engineering discipline is preferred.
At least 3 years of experience in the refining industry, preferably including FCC Unit operation experience.
At least 3 years of experience in a sales-related role.
Strong communication skills to present and explain commercial offers, technical offers, and unit optimization reports to customers.
Negotiation skills and experience.
Ability to build connections and credibility and exert influence internally and externally.
Perseverance, persuasiveness, and confidence.
Professionalism, passion, and commitment.
Organizational skills.
Ability to travel up to 40%.

Nice To Haves

Bachelor’s degree in Chemical Engineering.
10 or more years of experience as a sales professional.

Responsibilities

Own Ketjen’s interface with the customer and perform or manage commercial activities that serve customer needs and support product sales.
Guide internal teams in meeting customer technical and commercial requests, and provide internal stakeholders with feedback on the cost and benefit of supporting key accounts.
Build and maintain relationships with account leadership and decision-makers, represent Ketjen in meetings and other engagements, and involve Ketjen leadership when appropriate.
Prepare and execute account plans.
Prepare, present, negotiate, and discuss commercial proposals with customers.
Track and maintain accurate forecasts of customer usage rates.
Provide market intelligence and industry trends for strategic purposes.
Meet or exceed annual and quarterly individual and group volume and profit targets set by division management in the Annual Operating Plan.
Negotiate and secure long-term supply agreements in accordance with business requirements.
Provide factual and timely internal reporting using appropriate company tools.
Document and update customer interfaces and contact points in the CRM system.
Support improvement of the industry’s perception of Ketjen’s technical strength and value propositions.