Sales Account Manager

Air Methods • Kahului, HI

1d • $55,625 - $83,525

About The Position

The Sales Account Manager is the face of Blue Hawaiian Helicopters and the primary revenue driver for its partnership portfolio across the state. This sales-focused role cultivates sales with current third-party partners and acquires new partnerships, including in the Japan and Korea markets. The position works closely with the Reservations Manager to generate and contract new business, which the Reservations team processes, fulfills, and services. The Sales Account Manager also owns the relationship-facing side of affiliate accounts, including content accuracy and changes, rate negotiations, accounting discrepancies, and guest service escalations.

The role requires regular scheduled attendance and approximately 75% travel, including periodic inter-island travel to visit partners and concierge or sales locations. This position has no supervisory responsibilities. The listed pay range is USD $55,625 to $83,525 per year.

Requirements

• Bachelor’s degree (BS/BA) from a four-year college or university and 7 or more years of related experience and/or training, or an equivalent combination of education and experience.
• 2–4 years of professional experience in sales/account management and/or customer service.
• Experience working with Asian markets such as Japan, Korea, and China.
• Knowledge of the travel and concierge industry.
• Excellent communication skills, including the ability to clearly and concisely articulate conclusions to senior management and teams.
• Ability to make sound decisions quickly and strong problem-solving skills.
• Strong motivational and negotiation skills.
• Ability to work in a fast-paced, high-pressure environment and adapt to different work situations and personalities.
• Strong organizational skills and attention to detail.
• Ability to work as part of a team and independently.
• Advanced proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Regular scheduled attendance.
• Ability to travel approximately 75%.

Nice To Haves

• Professional sales/account management and/or customer service experience in the hospitality industry.
• Fluency in either Japanese or Korean.

Responsibilities

• Acquire, negotiate, and contract affiliate partnerships to grow Blue Hawaiian Helicopters sales.
• Partner with the Reservations Manager and hand off newly contracted accounts and group business for processing, fulfillment, and inventory management.
• Represent Blue Hawaiian Helicopters with a comprehensive understanding of its tour offerings, booking processes and policies, rate structures, and retail options at bases.
• Visit outside partners and concierge or sales locations, with periodic inter-island travel as needed, to promote Blue Hawaiian Helicopters.
• Identify, pursue, and close sales opportunities and grow the volume and value of business across the partnership portfolio.
• Maintain regular agency communications through email campaigns, digital flyers, quarterly updates, and other updates.
• Attend relevant sales meetings, functions, conferences, and trade shows throughout the year.
• Serve as the first point of contact for escalated agency-related issues.
• Manage insurance renewals and updates in company systems.
• Monitor partner sales performance and production trends to identify growth opportunities and prioritize high-value accounts.
• Resolve accounting issues and discrepancies and support the accounting team as needed.
• Collaborate with internal departments to meet team and company objectives and goals.
• Keep up to date with market developments and identify gaps and opportunities.
• Complete ad hoc projects and other assigned duties.
• Maintain regular scheduled attendance and comply with company employment practices and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior