Sales Account Manager

BELFOR Holdings•Byron Center, MI

About The Position

The Sales Account Manager develops long-term customer relationships and oversees sales to meet customer needs, respond to inquiries promptly, and provide a positive customer experience. The role is expected to grow the business by building successful client relationships and selling the BELFOR brand using accepted BELFOR practices and marketing materials. The position attends client meetings and trade shows as appropriate, and works with local and national operations to support customer satisfaction, sales growth, and the success of the organization. The role also develops new business, monitors account performance, identifies growth opportunities, and maintains knowledge of BELFOR services, industry trends, and competitors. Attendance at marketing events and BELFOR-sponsored operations and safety training may be required. The listed responsibilities describe the general nature and level of the work and are not exhaustive.

Requirements

Excellent communication and negotiation skills.
Customer-service orientation.
Comprehensive understanding of customer service principles and practices.
Ability to work under time constraints and meet specific timelines.

Responsibilities

Manage a portfolio of accounts to achieve long-term success.
Develop positive relationships with clients and serve as their point of contact, addressing individual needs.
Suggest actions to improve sales performance and identify opportunities for growth.
Generate new business using existing and potential customer networks.
Attend marketing events as required and distribute marketing materials as needed.
Set up and take down marketing displays as needed.
Provide management with quantitative data on marketing-event results.
Maintain current knowledge of BELFOR services, industry trends, and competitive information.
Participate in key local industry groups and associations.
Identify and resolve client concerns to grow sales.
Work with local and national operations to promote customer satisfaction, sales growth, and the success of the BELFOR organization.
Present and sell BELFOR services to current and potential clients as directed by the Sales and Marketing Account Manager.
Follow up on new leads and referrals resulting from field activity.
Identify and network with new sales prospects.
Resolve customer conflicts and provide solutions in a timely manner.
Supervise Sales and Marketing Representatives to support increased sales.
Report on account and transaction status.
Set and track sales account targets aligned with company objectives.
Monitor sales metrics, including quarterly sales results and annual forecasts.
Attend BELFOR-sponsored operations and safety training courses as required.