Sales Account Manager
About The Position
The Sales Account Manager is responsible for the profitable operation of an assigned branch office. The role includes achieving profit results consistent with established expectations, implementing a business development program to maximize billable hours and sales growth, increase market share and operating profits, and managing quality standards. The Sales Account Manager implements and monitors service quality standards, develops and manages branch marketing and customer development activities, recruits and retains temporary employees, and works with the management team on bill/pay structure. The role also supports customer credit decisions, follows corporate collection policies, and assists with annual forecasting and expense management. The position must maintain 1,500 billable hours and includes other duties that support Surge's success.
Requirements
- Bachelor's degree or equivalent combination of work experience and education.
- Previous experience in sales, human resources, or a service industry.
- Strong sales and marketing skills to meet business development goals.
- Proven track record of successful business development.
- Extensive internet recruiting experience.
- Strong PC skills and ability to navigate the Surge system.
- Strong written and verbal communication skills and customer service skills.
- Ability to advise, counsel, guide, and negotiate with staff and temporary employees.
- Ability to develop employees' professional skills through teaching or training.
- Ability to analyze and evaluate people, data, and things to determine courses of action.
- Ability to deal effectively and tactfully with people.
- Ability to shift between multiple tasks.
- Ability to understand and accurately apply basic math skills.
- Ability to use work-related equipment and materials competently.
- Ability to access areas where needed people, information, or equipment are located.
- Ability to produce results in an unstructured environment and respond flexibly to changing priorities.
Responsibilities
- Implement and monitor quality standards for all services rendered.
- Manage a branch marketing program involving personal and telephone sales calls, direct mail, in-office demonstrations, and public relations.
- Direct customer development, including face-to-face contact to build relationships with existing and inactive customers and retain and grow revenue.
- Recruit, train, and retain temporary employees to fill available assignments.
- Implement bill/pay structure in conjunction with the management team to ensure an appropriate gross profit level.
- Determine customer credit extensions with assistance from the corporate credit department.
- Implement corporate collection policies and procedures.
- Assist management with annual forecasting of billable hours, sales, gross profit, and net profit, and manage expenses to achieve the desired net operating profit.
- Perform other duties that support the success of Surge.
- Maintain 1,500 billable hours.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
