Sales Account Manager

BELFOR Franchise Group•Byron Township, MI

About The Position

The Sales Account Manager develops long-term customer relationships and oversees sales, working to satisfy customers’ needs, respond to inquiries promptly, and deliver a positive customer experience. The role requires strong communication and negotiation skills and a customer-service orientation. The position is responsible for growing the business through successful, long-term client relationships and selling the BELFOR brand using accepted BELFOR practices and marketing materials. Attendance at client meetings and trade shows is required as appropriate.

Requirements

Comprehensive understanding of customer service principles and practices.
Ability to work under time constraints to meet specific timelines.
Ability to attend BELFOR-sponsored operations and safety training courses as required.

Responsibilities

Manage a portfolio of accounts to achieve long-term success.
Develop positive relationships with clients.
Act as the point of contact and handle customers’ individual needs.
Suggest actions to improve sales performance and identify growth opportunities.
Generate new business using existing and potential customer networks.
Attend marketing events as required and distribute marketing materials as needed.
Set up and take down marketing displays as needed.
Provide management with quantitative data supporting the results of marketing events.
Develop and maintain current knowledge of BELFOR services, industry trends, and competitive information.
Actively participate in key local industry groups and associations.
Identify and resolve client concerns to grow overall sales.
Work with local and national operations to promote customer satisfaction, sales growth, and the success of the BELFOR organization.
Present and sell BELFOR services to current and potential clients as directed by the Sales and Marketing Account Manager.
Follow up on new leads and referrals resulting from field activity.
Identify and network with new sales prospects.
Resolve conflicts and provide timely solutions to customers.
Supervise Sales and Marketing Representatives to help increase sales.
Report on the status of accounts and transactions.
Set and track sales account targets aligned with company objectives.
Monitor sales metrics, including quarterly sales results and annual forecasts.
Work under time constraints to meet specific timelines.
Attend BELFOR-sponsored operations and safety training courses as required.