Sales Account Manager

Air Methods•Kahului, HI

19d•$55,625 - $83,525

About The Position

The Sales Account Manager is the face of Blue Hawaiian Helicopters and the primary revenue driver for its partnership portfolio across the State. This sales-focused role cultivates sales with existing third-party partners and acquires new partnerships, including in the Japan and Korea markets. Working closely with the Reservations Manager, the role generates and contracts new business, which the Reservations team processes, fulfills, and services. The Sales Account Manager also manages the relationship-facing aspects of affiliate accounts, including content accuracy and changes, rate negotiations, accounting discrepancies, and guest-service escalations. The position requires representing Blue Hawaiian Helicopters and maintaining a comprehensive understanding of its tours, booking processes and policies, rate structures, and retail options at its bases. It involves visiting partners and concierge or sales locations, with periodic inter-island travel as needed, and attending relevant meetings, functions, conferences, and trade shows. Travel is listed as 75% of the time. This position has no supervisory responsibilities. Regular scheduled attendance is an essential function of the position.

Requirements

Bachelor’s degree (BS/BA) from a four-year college or university and 7 or more years of related experience and/or training, or an equivalent combination of education and experience.
2–4 years of professional experience in sales/account management and/or customer service.
Experience working with Asia markets such as Japan, Korea, and China.
Knowledge of the travel and concierge industry.
Excellent communication skills, including the ability to clearly and concisely articulate conclusions to senior management and teams.
Ability to make sound decisions quickly and strong problem-solving skills.
Strong motivational and negotiation skills.
High energy and creativity, and ability to work in a fast-paced, high-pressure environment.
Flexibility to respond to a range of work situations and personalities.
Strong organizational skills and attention to detail.
Ability to work as a team player and independently.
Advanced proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Sales/account management and/or customer service experience in the hospitality industry.
Fluency in either Japanese or Korean.

Responsibilities

Acquire, negotiate, and contract affiliate partnerships to grow Blue Hawaiian Helicopters sales.
Work closely with the Reservations Manager to hand off newly contracted accounts and group business for processing, fulfillment, and inventory management.
Represent Blue Hawaiian Helicopters with a comprehensive understanding of its tours, booking process and policies, rate structures, and retail options at its bases.
Visit outside partners and concierge or sales locations, with periodic inter-island travel as needed, to promote Blue Hawaiian Helicopters.
Identify, pursue, and close sales opportunities, and grow the volume and value of business across the partnership portfolio.
Maintain regular communication with agencies through email campaigns, digital flyers, quarterly updates, and other communications.
Attend relevant sales meetings, functions, conferences, and trade show opportunities throughout the year.
Serve as the first point of contact for escalated agency-related issues.
Manage insurance renewals and updates in company systems.
Monitor partner sales performance and production trends to identify growth opportunities and prioritize high-value accounts.
Resolve accounting issues and discrepancies and support Accounting as needed.
Collaborate with internal departments to meet team and company objectives and goals.
Keep up to date with market developments and identify gaps and opportunities.
Complete ad hoc projects and other duties as assigned.
Maintain regular scheduled attendance.