Sales Account Manager

Experian

8d•Remote

About The Position

Experian is hiring Sales Account Managers to manage, grow, and retain relationships with automotive dealers across the United States. Each manager is assigned a territory of franchised and independent automotive dealer or dealer group accounts. The position manages an account base of roughly 800 AutoCheck accounts representing more than $6 million in annual revenue, with a focus on regular engagement, excellent client experiences, and retaining and growing revenue. The role reports to the Inside Sales Director and is fully remote, with travel of up to 10% when needed.

Requirements

Bachelor's degree or equivalent experience in automotive retail or SaaS.
At least 2 years of sales, account management, or customer service experience in automotive retail or SaaS.
Advanced English communication skills.
Experience in a high-touch outbound call center environment.
Experience establishing communication and engagement with prospects.
V-suite-level servicing and contract negotiation experience.
Proficiency with standard CRM systems such as Salesforce.
Ability to travel when needed, up to 10%.

Responsibilities

Manage a portfolio of franchised and independent automotive dealer accounts and provide an excellent customer experience.
Proactively contact clients by outbound calls to confirm they are using Experian products, receiving value, and satisfied with service.
Respond to dealer requests and inquiries about product use, contracts, billing, customer disputes, and cancellations.
Coordinate internal partners to fulfill client requests.
Onboard new dealers sold by Experian Account Executives and resellers, including managing product implementation and training end users.
Retain accounts by negotiating contract renewals.
Sell to assigned accounts using a sales process and present additional Experian products to help dealers meet their goals.
Maintain customer contact databases and sales retention processes.
Collect and present customer feedback to the product team to identify product improvement opportunities.
Collaborate with peers and internal and external partners.
Attend trade shows and offsite client meetings.